Build and manage
your AI agents.
Create agents, monitor their sessions and put digital workers to work.
Instructions, tools and visibility in one platform.
Build an agent.
Keep improving it.
Start with instructions, knowledge and tools. Test how your agent responds, review what happens in a session and configure the work it takes on next.
Start with the agent ↓See what your agents do.
Understand how they do it.
Review conversations, follow session activity and find what needs attention.
Then use that context to improve the next interaction.
Make it work for your operation
Define your agent’s instructions and knowledge.
Connect the tools and channels your work needs.
Test, publish and review what happens.
Explore what fits your team, with Heya.
Agents / Customer support
Give your agent context.
You help customers with service enquiries.
Understand what the customer needs. Use the available knowledge to answer their questions.
When a request needs follow-up, preserve the context for the team.
Test the conversation.
Review the transcript.
Refine the instructions.
Keep each version.
Beyond a single interaction.
Give an agent a defined task and a schedule. Review its runs, refine its instructions and keep the work connected to your operation.
Explore digital workers ↓Questions about the platform
What connects conversations and signals?+
When post-session analysis identifies that action is required, an Open signal records the reason and links back to its source conversation. Not every conversation creates a signal.
Can I listen back to a conversation?+
Where a recording is available, you can listen to it and use timestamped transcript turns to seek to the relevant moment. Recordings and transcripts depend on the channel and configuration.
What can I see behind a session?+
Authorised operators can inspect session timelines, events and available health assessments. Full traces depend on permissions and configuration.
How do AI workers get their work?+
Agents are configured with instructions, tools and channels. Scheduled work pairs an agent with an instruction and a schedule. Available post-session automation can send conditional staff emails; a signal does not automatically mean a worker has completed the follow-up.